Pro update has wrecked mobile site

Support
#1

I have updates to Pro 3.2 and now the site is glitching on some mobile devices. On Chrome it shows only the sitemap on some pages.

I tried to restore the previous theme 2.5.5 from backup but Updraft says the backup is faulty.

I should have set up a staging site, but I haven’t. Can you urgently help me restore the site please.

Karen

#2

Hello Karen,

Thanks for writing in! I can see that you site is using pro 3.2.2 already. After doing the updates, always remember to clear all caches since you have installed WP Fastest Cache plugin so that the code from the latest release is always in use. This will help you to avoid any potential errors.

And please clear your browser cache too. You may use private browsing mode in testing your site to make sure that you are viewing the latest codes from the updates and not the cached version in your browser.

Please let us know how it goes.

#3

Thanks! I thought I’d done that, but I went into the plugin and cleared it all manually and the site now appears to be working. Thanks so much

#4

Glad to hear it’s sorted, Karen.

#5

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