PRO Update failed / White Screen

Support
#1

Hi.

I have a white screen after trying to upgrade pro. What is the problem?

This is the error that came up:

Downloading update from https://themeco-packages.s3.amazonaws.com/d940c8c440f230138995a40c4daf0904/pro_package/pro.zip…
Unpacking the update…
Installing the latest version…
Removing the old version of the theme…
Theme update failed.
An error occurred while updating Pro: Could not remove the old theme.

I tried manually re-installing the theme without success.

#2

Hey,

Verify your PHP memory limit following this article: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/

#3

Thanks. I managed to manually update it via FTP.

#4

Hey,

You are welcome :slight_smile: