I just realized Pro theme updates have not been showing up in our WP Admin since 2019. We are using Version 3.1.2 from November 2019. I am surprised we haven’t had more problems with the theme being so old. I downloaded the current version 5.1.5, did a full backup of our sites, and attempted a manual update from WP admin, which failed.
We have a multi-site install. The network admin is validated. I just tried validating the individual sites that make up the multi-site install by using the single licenses, but got this message: " Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account."
I tried to update the theme from the network admin and got the failure message below. Can you help?
Here’s a portion of the theme update failure message:
Removing the old version of the theme…
"The update cannot be installed because some files could not be copied. This is usually due to inconsistent file permissions. template-blank-4.php, buddypress, buddypress/activity, buddypress/activity/post-form.php, buddypress/activity/index.php, buddypress/activity/entry.php, buddypress/activity/comment.php, buddypress/groups, buddypress/groups/index.php, buddypress/groups/groups-loop.php, buddypress/groups/single, buddypress/groups/single/home.php, buddypress/groups/single/activity.php, buddypress/groups/single/admin.php, buddypress/groups/single/group-header.php, buddypress/groups/single/invites-loop.php, buddypress/groups/single/members.php, buddypress/groups/single/send-invites.php, buddypress/groups/create.php, buddypress/members, buddypress/members/activate.php, buddypress/members/index.php, buddypress/members/register.php, buddypress/members/members-loop.php, buddypress/members/single, buddypress/members/single/profile.php, buddypress/members/single/friends, buddypress/members/single/friends/requests.php, buddypress/members/single/friends.php, buddypress/members/single/blogs.php, buddypress/members/single/home.php, buddypress/members/single/activity.php, buddypress/members/single/messages.php, buddypress/members/single/notifications.php, buddypress/members/single/groups.php, buddypress/members/single/settings, buddypress/members/single/settings/profile.php, buddypress/members/single/settings/notifications.php, buddypress/members/single/settings/general.php, buddypress/members/single/settings/delete-account.php, buddypress/members/single/settings/capabilities.php, buddypress/members/single/plugins.php, buddypress/members/single/messages, buddypress/members/single/messages/single.php, buddypress/members/single/messages/compose.php, buddypress/members/single/messages/messages-loop.php, buddypress/members/single/messages/notices-loop.php, buddypress/members/single/groups, buddypress/members/single/groups/invites.php, buddypress/members/single/settings.php, buddypress/members/single/notifications, buddypress/members/single/notifications/unread.php, buddypress/members/single/notifications/notifications-loop.php, buddypress/members/single/notifications/read.php, buddypress/members/single/forums.php, buddypress/members/single/member-header.php, buddypress/members/single/forums, buddypress/members/single/forums/topics.php, buddypress/members/single/profile, buddypress/members/single/profile/edit.php, buddypress/members/single/profile/change-avatar.php, buddypress/blogs, buddypress/blogs/index.php, buddypress/blogs/blogs-loop.php, single.php, template-blank-3.php, template-blank-8.php, functions.php, single-x-portfolio.php, template-layout-portfolio.php, template-blank-5.php, style.css, index.php, header.php, comments.php, woocommerce, woocommerce/single-product-reviews.php, woocommerce/cart, woocommerce/cart/cross-sells.php, woocommerce/single-product, woocommerce/single-product/tabs, woocommerce/single-product/tabs/tabs.php, woocommerce/single-product/related.php, woocommerce/single-product/up-sells.php, woocommerce/loop, woocommerce/loop/pagination.php, woocommerce/loop/loop-end.php, woocommerce/loop/loop-start.php, woocommerce/notices, woocommerce/notices/notice.php, woocommerce/notices/error.php, woocommerce/notices/success.php, page.php, readme.txt, screenshot.png, 404.php, sidebar.php, template-layout-content-sidebar.php, template-blank-7.php, wpml-config.xml, lib, lib/cs-ember-addon, lib/cs-ember-addon/index.js, template-blank-1.php, footer.php, framework, framework/lang, framework/lang/x.pot, framework/lang/pro.pot, framework/tco, framework/tco/tco.php, framework/tco/img, framework/tco/img/admin, framework/tco/img/admin/box-automatic-updates-tco-box-bg-cs.jpg, framework/tco/img/admin/box-automatic-updates-tco-box-bg-x.jpg, framework/tco/img/admin/icons.svg, framework/tco/img/admin/box-automatic-updates-tco-box-bg-xpro.jpg, framework/tco/img/admin/box-design-cloud-tco-box-bg.jpg, framework/tco/img/admin/box-extensions.png, framework/tco/img/admin/, framework/tco/img/admin//box-support-tco-box-bg.jpg, framework/tco/img/admin/box-support-tco-box-bg.jpg, framework/tco/img/admin/box-templates-locked-tco-box-bg.jpg, framework/tco/img/admin/box-automatic-updates-tco-box-bg-pro.jpg, framework/tco/img/admin/box-templates-unlocked-tco-box-bg.jpg, framework/tco/img/admin/box-hosting-tco-box-bg.jpg, framework/tco/class-tco-updates.php, framework/tco/class-tco-validator.php, framework/tco/dist, framework/tco/dist/js, framework/tco/dist/js/tco.js, framework/tco/dist/css, framework/tco/dist/css/tco.css, framework/views, framework/views/integrity, framework/views/integrity/template-blank-4.php, framework/views/integrity/content-audio.php, …
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cornerstone/assets/dist/css/app/app.fa34ec9.css, cornerstone/assets/dist/css/app/preview.fa34ec9.css, cornerstone/assets/dist/css/admin, cornerstone/assets/dist/css/admin/customizer.fa34ec9.css, cornerstone/assets/dist/css/admin/generator.fa34ec9.css, cornerstone/assets/dist/css/admin/dashboard.fa34ec9.css, cornerstone/assets/dist/css/admin/huebert.fa34ec9.css, cornerstone/assets/dist/css/site, cornerstone/assets/dist/css/site/fa-icon-classes.fa34ec9.css, cornerstone/assets/dist/css/site/style.fa34ec9.css, cornerstone/assets/dist/fonts, cornerstone/assets/dist/fonts/fa-solid-900.woff2, cornerstone/assets/dist/fonts/fa-regular-400.woff2, cornerstone/assets/dist/fonts/fa-regular-400.ttf, cornerstone/assets/dist/fonts/fa-light-300.ttf, cornerstone/assets/dist/fonts/fa-solid-900.ttf, cornerstone/assets/dist/fonts/fa-brands-400.woff2, cornerstone/assets/dist/fonts/fa-solid-900.woff, cornerstone/assets/dist/fonts/fa-brands-400.woff, cornerstone/assets/dist/fonts/fa-light-300.woff2, cornerstone/assets/dist/fonts/fa-light-300.woff, cornerstone/assets/dist/fonts/fa-regular-400.woff, cornerstone/assets/dist/fonts/fa-brands-400.ttf, cornerstone/assets/wp-compat, cornerstone/assets/wp-compat/react-dom.min.js, cornerstone/assets/wp-compat/wp-polyfill.min.js, cornerstone/assets/wp-compat/lodash.min.js, cornerstone/assets/wp-compat/moment.min.js, cornerstone/assets/wp-compat/wp-polyfill-element-closest.min.js, cornerstone/assets/wp-compat/react.min.js, cornerstone/assets/wp-compat/wp-polyfill-fetch.min.js, cornerstone/assets/wp-compat/wp-polyfill-node-contains.min.js, woocommerce.php, template-blank-6.php
Theme update failed."
