Pro theme not validating after key added

[seantana]

I’m trying to validate my pro theme. I enter the correct key, it says its validated, but then it refreshes and says that it isnt validated.

www[dot]pier57[dot]events

I’ve removed the license and tried again and it doesnt change anything.

[marc_a]

Hey @seantana,

Thanks for reaching out!

If you have any problem with the product validation, you may try these troubleshooting steps.

• https://theme.co/docs/problems-with-product-validation

If it doesn’t help, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.