Pro Theme is getting internal server error

[sjones1787]

Hello, I was just starting a project for a new customer. I installed the latest version of wordpress and then I install PRO and a Child theme. I went to create a page and I was unable to access the content. When I clicked on “Content” it throws an internal server error. I did some investigation and lowered my version of php to 5.6. I rebooted the server and tried again with no success. I then completely unistalled everything in the home directory and started over. I installed a fresh version of wordpress and every thing worked when creating a page. I then uploaded the PRO theme, installed it and activated it and It now I’m back to “Internal Server Error”

Is PRO not compatible with the latest version of WordPress? Please point me in the right direction. I would be happy to supply login credentials to make your life easier.

[jade]

Hi there,

You can login through FTP then edit the wp-config.php file and find the line: define( 'WP_DEBUG', false );. Set it to true then save the file. Log back in the admin area and you should be able to see some more error information when you redo the steps you are having issues with.

If you are getting an error message that suggests: Fatal error: Allowed memory size of xxxxx bytes exhausted, it means that you need to have the PHP memory limit of your site increased.

To do this, please edit your wp-config.php file and insert these lines:

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.

If you are still having an issue, please provide us with the admin details of your site in a Secure Note so that we can check this further.

[sjones1787]

Thank you for the reply. I did everything that you suggested and I was still unsuccessful. I then did a little digging on the server to find an error being thrown in the ModSecurity Control
[Output filter: Response body too large (over limit of 524288, total not specified).]

Normally ModSecurity errors have a “rule ID” unfortunately this error came back with a “rule ID” of UNKNOWN. So now my only correction to this problem is turn ModSecurity off for this domain. When I do that it works as it should. Any thoughts on your end?

[christian]

Hey Scott,

Our products work out of the box in most web hosts even hosts that use ModSecurity. This means that there’s probably something in your ModSecurity setup causing the issue. Regretfully, it is not feasible to make our products work only to a specific setup. You will need to experiment with the ModSecurity options if you are the server admin or contact your web host support.

Thanks.