Greetings,
We are having a few issues with our site using the Pro theme. There is a live, “production” instance of the site and a test, “staging” duplicate site we build out content on before copying it over to the production site. Since the sites are related, we will detail all issues below.
Our first issue is that for unknown reasons, the Pro theme crashed and would not allow any edits to be made. When you clicked on “edit with Pro,” the page loaded the dark gray Pro theme editor background but just got stuck on the loading wheel icon. This was the case for multiple users as we attempted to troubleshoot. After digging through the forum, we tried suggestions such as updating the theme and checking for conflicts with all plugins; we even got the web host involved to help troubleshoot. The only solution that worked was to restore from a backup of the site. However, it is unsettling that the Pro theme can just decide to stop working.
Our second issue is similar, but on our staging site. The editor opens correctly and you can navigate around to all the elements within the page perfectly fine. However, the instant you commit any change to the page, the entire page collapses into elements saying “This element could not render due to invalid markup. You may have unclosed HTML tags in your content.” It seems as though every row on the page collapses into these elements. Clicking on any of these elements causes all of them to vanish and the header and footer collapse together. It doesn’t matter where you make the change, at the top or the bottom, it cascades across every row on the page.
We attempted to contact support by logging in to the site; the contact page said there would be special means of contacting in the account section for those who were still within the support period. We seemed to be within that period, but never found the contact information. We used the general contact form on the site and explained that we were customers and that we couldn’t find the account contact info. Then we sent roughly the same message on Twitter.
Any insight that can be provided would be greatly appreciated! At this point, we are considering transitioning to another theme to prevent these issues from occurring again. It’s not what we want to do, but without a healthy solution we might have no choice.
