Pro theme content builder error

Support
#1

Hi.

I am having some issues with the content builder in the Pro theme. Every time I try to edit one of my pages with the content builder it shows an error saying: “Uh oh!
An unidentifiable error is preventing the live preview from loading. Switching to Skeleton Mode.”. I have tried deactivating all plugins I have and that didn’t solve anything. I have Cloudflare enabled on my site but I tried putting that in development mode and it didn’t fix anything. There is no content on any of the pages either and I have no problem loading into the footer and header builder.

If this helps I have a VPS with 512MB of RAM. I am not sure if that would be the problem.

Thanks.

#2

Hi @TheLunchBawx,

Thanks for writing in.

You can check the link below on how to setup your cloudflare.

https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/

If still not working, please share us your admin credentials so we could check your setup closer. Please don’t forget to set it in a secure note.

Thanks.

#3

Hi.

I did try that but it didn’t seem to fix it.

I’ll send my admin details in the secure note.

Thanks.

#4

Hi,

I can see the issue with launching PRO.

Can you provide us your cloudflare and FTP Login in Secure Note for further checking.

Thanks

#5

Hi there.

I can provide you with the cloudflare login details but for FTP what would I give you?

Thanks.

#6

Hello There,

Thanks for providing the information. I have checked your site and CloudFlare settings. I made some changes in it. You can now create/edit a page with the content builder.


Please check your site now.

#7

Hi there.

I am unable to access my website anymore, it shows a CloudFlare 502 bad gateway error when I try to access it. May I ask what you changed in CloudFlare?

Thanks.

#8

Hi there,

What we did is just modifying the page rules so the builder works. I checked it again and paused CF and your site is actually down. It’s not due to CF or anything, but it’s really down. You may want to contact your hosting provider.

Please check this https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-

Thanks!

#9

Hello.

I was able to fix the issue about my server being down.

Thanks for the help on this! Everything seems to be working now.

#10

Glad it’s sorted out.

#11

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