PRO tab not showing with Learndash latest update

Support
#1

Hey!

So Learndash has been having a ton of updates the past month or so and this last update has caused the following as seen in the video. Basically, whenever the LD Builder is turned on, my PRO tab to edit from the backend of the course no longer shows up. Can you please see the video and then I will put credentials in secure entry for you to go in?
I did contact LD but they said to hit you guys up to see if you see something.
THANK YOU!
Noelle

#2

Hi Noelle,

Thank you for the very detailed post information. If LD has created it’s own builder and could be messing the Pro tab in the edit view. We’d love to test out your beta site more. Regretfully we weren’t able to do that because the give credentials do not work. Could you please double check it so that we can log in and investigate your issue further?

Thanks in advance.

#3

Hey @RueNel I just updated the password in the secure note and tested it with the first code (I deleted that code now, so all of those are good)
I also took off recaptcha as it was being so difficult.

Thank you so much Rue!
Noelle

#4

Hi Noelle,

It appears to be a conflict between the two, unfortunately, we can’t provide support for 3rd party plugin but we could add this as a feature request. But this more likely an issue with LD builder alone and causing issues to other builders, like it assume and force the use of its own builder. Even WPBakery, elementor and other builder doesn’t affect cornerstone or Pro builder since its optional and just let user use what they prefer instead of loading and forcing the builder globally.

Thanks!

#5

This is what I thought too. When I approached LD they wanted me to check with you first. But it made no sense as LD is what has updated. Thank you, I will take this back to them and then come back and update Incase others experience.

#6

You’re most welcome! Please let us know in case they found something. Thanks!

#7

Learndash did find it was on their end and has given me an update. It will be included in the next formal update as well.
Thanks you guys! :hugs:
Noelle

#8

That’s great news Noelle.
We really appreciate for letting us know.

#9

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