Pro preview was unresponsive after loading

[lancebarton]

I have tried every suggestion you gave me and that I could find elsewhere in the forum - keep alive is on, memory is increased, turned off all plugins, cleaned the cache and turned off caching, etc and THIS IS DRIVING ME CRAZY. Every time I try to load a page to work on it in pro I have to keep hitting try again and refreshing the page before it will let me edit. One of the things you mentioned is that my pages have a lot of sections/content - that shouldn’t be a problem, you have to be able to create pages like mine, and in the end they aren’t any longer than many sites in our industry.

I need to be able to load and work on a page without this error constantly happening, otherwise Pro is pretty useless. PLEASE figure out why this isn’t working. With Cornerstone I didn’t have these issues and now it’s too late to go back.

Thank you!

The site is advancedbiology.com and you have been there before, I will give you a login private note.

[Prasant]

Hello @lancebarton,

Thanks for asking.

Your website seems to be working fine on my end. Please take a look at the screencast. https://screencast.com/t/lvV9aMJQkf

Thanks.

[lancebarton]

You went to a page with nothing really on it. When you get into pro, try a page like “the most powerful supplement in the world” or “powerful sports” - it is definitely NOT working. This is getting pretty ridiculous, there’s no way for me to remove sections, and there should be no reason to. Please help, this is slowing me way down, I have now loaded the most powerful supplement page 14 times and still can’t get it to let me edit…

[paul.r]

Hi,

The error simply means that it is timing out.

Can you try adding the code below in your wp-config.php file located at the root directory of your site.

set_time_limit(60);

Please add it before this line.

/* That's all, stop editing! Happy blogging. */

Hope that helps

[lancebarton]

It made no difference - I still get the attached, or only the header and footer appear. If I click try again or hit the browser refresh about a dozen times it finally shows up. There is no way to work like this, please help!

[paul.r]

Hi,

Can you provide us your FTP login in Secure Note.

For the mean time you may edit your page in skeleton mode.

[lancebarton]

Skeleton mode is not useful. Secure note below has ftp info. Please help and thank you so much!

[mldarshana]

Hi there,

Could you please ask your hosting provider to increase PHP max execution time to 300 (120 or above) and then try testing this issue again.

In your wp-config.php file, you have defined memory limit as 96M which I have corrected but it didn’t have any impact.

Thanks!

[lancebarton]

Did it - made no difference.

[christian]

Hey Lance,

I experience the issue at first. I then discovered you’ve used W3 Total Cache. I activated it and cleared all caches and the Content Builder works now (see Secure Note). The cause of the issue is caching. Caching is good but it needs to be configured by a professional. Otherwise, you’ll encounter issues not only with Pro.

Thanks.

[lancebarton]

Thanks Christian. I had disconnected my CDN and cleared all caches and turned W3 off before I started trying to resolve this. I just cleared my browser cache, went back to the page, and it won’t load, same thing, I refresh and hit try again over and over and over and eventually it opens, but this isn’t going to work.

[ruenel]

Hey There,

Please understand that Cornerstone is a live preview editing page builder. It is best that when you are editing or just started created your pages, all caching must be deactivated so that the latest changes can be seen live without any issues. Caching can cause the changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

Hope this helps.

[lancebarton]

Please listen: The caching plugin was NOT turned on. I don’t use it when I am editing. I cleaned the cache and then deactivated W3 before working.

This is still an issue. The pro editor will not work on pages with more than a few sections. On a given page there may be in excess of 20 sections due to various parts of the page and sections that show those parts at different screen sizes.

How can you get the pro editor to work with several sections on the page? Having 25 sections isn’t actually a lot for a large page with various details areas and versions for different screen sizes.

I need to be able to edit my pages with PRO (I don’t use cornerstone since Pro, right?) as that is the only major benefit of using X? Skeleton mode isn’t something that can be used efficiently. Pro editor is fantastic when it will load the page and let me work.

Do you see what I am saying?

[rad]

Hi there,

I agree that it won’t load or sometimes slow when the page contains many content/sections. This is host related performance and it can’t handle that processing ability of the builder. This doesn’t happen on my installation, but yes, usually happens on shared hosting.

Are you on shared hosting? No matter what changes in your configuration like increasing limits, or similar, it will not be effective since the limits are overridden by the host itself. With all the tests I made, I can confirm that this is performance issue of your host environment and it can’t handle too much processing, there are times it will load okay when the machine your site is hosted doesn’t have that much traffic. Other sites(not your sites) could affect your site if it’s on shared hosting. Could you try confirming to your hosting provider if it’s a shared hosting? And please let them increase the max execution limit and memory limit to 256mb. The memory limit you added through wp-config.php has no effect in shared hosting.

Thanks!

[lancebarton]

We are not on shared hosting, we are on dedicated single hosting and we have fairly good IT people. They have gone over it and said everything is wide open and we have way more resources that should be needed to run a simple wordpress page editor. I have installed WP Server Stats on the site so you can login and see all the server environment details and perhaps you will see something that helps. We are willing to do whatever we need to do, we just don’t know what else to do to simply make this work. Have a look, perhaps figuring this out will help people in the future, as surely many will need to create slightly longer pages with different section versions for different screen sizes. Being able to do this with the visual editor is really what makes X awesome, so we need to be able to use it.

Thank you Rad, and we are pretty slowed down on launching the site due to this, so please hurry…

[rad]

Hi there,

I checked and yes, the configuration should be enough. I’ve been checking this but I can’t find any cause, I’ll continue checking and let you know. But I can’t promise any timely response, and please allow me to copy some of your content so I could test it on my own installation.

Thanks!