Pro Page Editor Not Loading

[denrob14]

When trying to edit a page, Cornerstone Pro editing page not loading properly. It stalls and then gives a message “Document Error: You are probably offline.” Site comes up fine, all plugins, WP, Pro Theme up to date.
Help please
purejesus.net

Also, theme editor does not load.

[prakash_s]

Hello @denrob14,

Thanks for writing to us.

There might be a few different reasons for this issue, I would suggest you troubleshoot a few of the common issues before we investigate your settings.

Common Issues | Themeco Docs

If none of those work, It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

• WordPress Login URL
• Admin-level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

[prakash_s]

Hello @denrob14,

Thanks for sharing the login details I went ahead and checked your settings it seems that the page builder is working fine on my end, there might be an issue with the browser cache I would suggest you please clear your browser cache and then recheck it. I have tested it on the Google Chrome browser version 114.0.5735.111. If the issue persists, please let us know the browser and its version.

Thanks