Pro page editor loads with all tools on the left but no content viewer

Support
#1

So I’ve been troubleshooting my site for the last couple of days and progress is being made, thank you so much for the help so far!

As the title says, when I go an edit a page with pro it actually loads pretty fast. However the content preview won’t show up anymore. My console give me two uncaught errors while loading:

  • Only one instance of babel-polyfill account is allowed
  • Could not find module ‘ember-resolver’ imported from 'tco-app/resolver

Both of them say something about the cs-vendor file.

Any ideas on this one?

#2

Hi There,

This issue most related to the conflicted plugin. Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Remove custom avascript from the options or Child Theme and test the case.
  4. Switch to the parent theme to check if the issue persists.
  5. Turn off all the cache plugins.
  6. Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.

Let us know how it goes!

#3

Thanks!
It was the most unlikely plugin actually - it was the shortcode for eventscalendar plugin (I told my client that pro doesn’t need that plugin) but just for others that read this, don’t use that plugin with pro.

Thanks again to the awesome Apex theme for awesome support!

#4

You are most welcome!
It’s good to know that the issue has been resolved.

#5

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