Pro Page Builder Not Loading

Hi, thanks so much for getting back to us on those other issues (still investigating a bit)

One other thing we’ve been encountering is that we can’t access the X Pro Builder from our WP-Admin area. For whatever reason, we can only access it if we type in into our URL, so not really sure how to resolve that. Any info would be greatly appreciated!

Thank you!!

Hello @Kannakart,

Thanks for asking. :slight_smile:

Please do the following general solutions because it needs to be done by you.

  1. Please make sure that you are running PHP 7 or later on the server as running old version of PHP can have potential issues. You can refer following document for server requirement

  2. Ensure everything is up to date according to our version compatibility list at Please follow the best practices when updating your theme and plugins. See for more details.

  3. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  4. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  5. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  6. Remove custom CSS, Javascript and templates.

  7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If nothing helps, please give us WP Admin and FTP access in a Secure Note.


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