Pro Page Builder Not Loading

[Kannakart]

Hi, thanks so much for getting back to us on those other issues (still investigating a bit)

One other thing we’ve been encountering is that we can’t access the X Pro Builder from our WP-Admin area. For whatever reason, we can only access it if we type in kannakart.com/x/ into our URL, so not really sure how to resolve that. Any info would be greatly appreciated!

Thank you!!

[Prasant]

Hello @Kannakart,

Thanks for asking.

Please do the following general solutions because it needs to be done by you.

1. Please make sure that you are running PHP 7 or later on the server as running old version of PHP can have potential issues. You can refer following document for server requirement https://wordpress.org/about/requirements/1

2. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

3. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

4. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

5. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

6. Remove custom CSS, Javascript and templates.

7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If nothing helps, please give us WP Admin and FTP access in a Secure Note.

Thanks.