Pro on wordpress multisite

Support
#1

Hi, I’ve tried to install PRO on multisite wp but i can’t install it because the system doesn’t load the theme .zip file go to timeout

#2

Hello There,

Thanks for writing in! The Pro theme must be installed in your Network Themes. We would be happy to double check your site if we can log in. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

image

Best Regards.

#3

ok read the secure note

#4

Hi @ICT73,

I have checked and found that the given user does not have the proper privilege to upload a new theme or investigate other configuration variables. I would suggest you check if the following variables are set to the expected values; if not, please set and check if it works for you.

memory_limit = 512MB
upload_max_filesize = 512MB
post_max_size = 512MB
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16 MB
innodb_log_file_size = 128MB
allow_url_fopen = On

And MySQL Configurations

max_allowed_packet = 16 MB
innodb_log_file_size = 128MB

Hope it helps.
Thanks

#5

Hi,
I’ve change first values PHP ini and now i’can install the theme. I’ve not change these value mysql how to change it on cpanel?
configurazioni MySQL
max_allowed_packet = 16 MB
innodb_log_file_size = 128MB
allow_url_fopen = On

#6

Hi @ICT73,

If you are already able to install the Pro, no need to update any other configuration values.

Thanks