Pro not validating

[khanson]

Hi folks,

We are having intermittent problems with validating our Unlimited Pro license. We get a ‘validated’ message, but none of the extensions are available. We’ve gone through all the steps outlined in this message but can’t figure out how to make the validation ‘stick’.

We’ll add credentials to this note. Any advice would be helpful!

Thanks.

[tristup]

Hi Kristina,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to the Product Validation

1. Location Issues
2. Communication Error Messages

Hope it helps.
Thanks

[khanson]

Hi @tristup,

We’re getting a ‘validated’ message, but the Extensions / Updates remain locked. See below:

We worked through the list here (force refresh = nothing; remove SSL requirement = nothing). Sorry, missed that before.

[khanson]

x-verbose also didn’t reveal anything

[marc_a]

Hey Kristina,

I login to your website and I was able to validate it without any issues. Please reload the page to see the changes.

Hope that helps.

[khanson]

Magic touch!

We were able to easily validate another site we’re setting up today (which was giving us the same issue an hour ago). Perhaps there was a clog somewhere in our host or something.

Thanks for the help.

[marc_a]

Hey Kristina,

You’re welcome! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.