Pro Not Launching

Support
#1

Hello,

I recently tried updating some pages on my website www.bradleycarlyle.com (the homepage) and I tried launching pro
and all it kept doing was coming up to “loading” screen which I will upload a screenshot of.

Please help,

Thank you!

#2

Hey There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

#3

Hey Joao,

Here is the info in the secure note

#4

Hi,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If that doesn’t help, try re uploading PRO to make sure that there are no missing files.

Let us know how it goes!

#5

Hi,

I have done what you recommended and it hasn’t changed.

Did you guys use the credentials to login and see if there was a problem that I couldn’t see?

#6

I found the issue after trying again, it was a plugin, thanks for your help! :grin:

#7

Thanks for letting us know!

#8

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