Pro license will not stay validated

Support
#1

I enter the pro license (unlimited) on my site. It says it is validated. Then reverts back to saying it is not validating. I tried removing the site from my themeco account and then re-adding it, but it still didn’t work.

#2

Hi @SermonViewMarketing,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to the Product Validation.

  1. Location Issues
  2. Communication Error Messages

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#4

Figured it out. Wordfence firewall was blocking. I had to turn off my firewall, enter the code, and then turn it back on.

#5

Hello @SermonViewMarketing,

Glad to know that things are well for you. Please feel free reach us if you have any more query.

Thanks

#6

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