PRO License Validation issue

Support
#1

Hi there, I see other threads with same issue, but mine is not resolving and the websites are new and not using Cornerstone…
Input my Unlimted PRO license, and then it refreshes and asks for the validation again: https://prnt.sc/wnrtt4

Here is one site: https://rrforsythbc.wpengine.com

I will send a secure note with login credentials so you can get in and take a look. This has been happening on all of my recent sites, but since they weren’t live, I just put it on the back-burner to take care of later, but since is happening often, I thought I would have someone look into it.
Thanks.

#2

Hi @tkcostello,

Thanks for reaching out.

We’re sorry that you’re facing this kind of issue. I guess there’s just a miscommunication between our server and your server when you validate your website during that time. Luckily, when I input your Pro Unlimited License for a first try, it went successfully without any problem.

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Hope that helps.

Thank you.

#3

Very strange, but I appreciate your help!

#4

Hi @tkcostello,

You’re welcome and it’s our pleasure to help you. If you have any other concerns regarding our theme features, feel free to reach us.

Thank you.

#5

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