Pro License Not Validating Even When Revoked

I’ve been trying to validate my Pro license, but it’s not working. I took it off of a staging site and moved it onto the live site. I’ve installed at least a hundred sites with X and Pro theme licenses, but this is the first time I’ve been unable to.

Here are the solutions I’ve tried:

  1. I’ve revoked the license on the staging site
  2. I’ve removed the domain from the license key on
  3. I’ve disabled all plugins
  4. I’ve cleared the browser’s cache

Any other ideas as to why I’m not able to add the license?

HI @santosfel5,

Thanks for reaching out.

Since you are done doing the troubleshooting procedures. We need to check your website, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

@marc_a I just added a secure note. Let me know if you need anything else.

@marc_a Actually nevermind. After I updated the site to it’s live URL, it worked. I’m all set! Thank you.

Hi @santosfel5,

We’re glad that you’re able to fix your issue. If you have any other concerns, feel free to reach us.

Thank you.

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