Pro License Issue

I have 2 pro licenses for development; (1) for localhost, & (1) for dev.jnaconline.com.

When I use Duplicator plugin to transfer the staging site to the online site - I have problems using the PRO editor which fails with a page not found error.

I attempt to re-authorize the site by deactivating then reactivating the appropriate license by revalidating. The page becomes unresponsive.

Issue 1: revalidating the license
Issue 2: When moving from localhost to online host - pro editor cannot find the page.

Hi,

Thanks for writing in!

Try to reset permalinks by navigating to Dashboard> Settings > Permalinks and click on Save Changes

Hope that helps.

Resetting Permalinks still did not allow me to validate my license.

Since I cannot validate the license, I cannot check the editing 404 issue.

Hi @DanLewis460,

In this case, please share us the key and the admin credentials of your live site so we could check further.

Don’t forget to set it in a secure note.

Thanks.

Please see secure note on previous reply.

Hi There,

Thanks for writing in!
I can see the license was in your a/c in unlock mode, which means it can be transferred to different a/c.
Now, I have locked it.

Also, I can confirm the issue on my end too.
I would suggest you few troubleshooting processes to see if the issue resolved.

  1. Please delete the complete theme file and re-upload it via FTP.
  2. If you are using child theme please switch to the main theme and perform the validation action.
  3. Disable all third-party plugins including jetpack to check if there is a plugin conflict.
  4. Check this for validation troubleshooting
    https://theme.co/apex/forum/t/troubleshooting-validation-connection-issues/201

If you could please try the above and if you still have the issue we’d be more than happy to assist.

Thanks

Thank you.

After deleting & reinstalling Pro & Pro-Child and deactivating all 3rd party plugins, I successfully validated my license.

After re-validating, I re-activated all original plugins and successfully re-tested the pro editor.

Thank you. This issue is closed.

Glad to hear it’s sorted.

Cheers!

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