Pro license error message after upgrading from X

Support
#1

After upgrading from X to Pro, my new license will not work on my staging server. I do not have a production server yet.

Msg for validation: Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.

Please note that my staging server is a private IP: 192.168.200.245
I tried setting my production server to the external firewall/NAT public address, then the internal private IP and I tried the site.

Can someone from themeco please reset my pro license ending in 51c3 (Not my other licenses please!)

#2

Hello Aba,

Thanks for writing in!

Please make sure that you have assigned the correct URL to the license code. Go to your WordPress Dashboard > Settings > General and make sure that the Site URL is the same URL you have assigned in your license code.

See the secure note.

By the way, IP addresses are not recommended to be used in assigning URLs to the license code.

Best Regards.

#3

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