PRO is breaking my site when I upgrade

Support
#1

Hi,
Two times this week I have tried to upgrade to lates version of PRO. Both times my site broke, and all I was left with was the withe page of death. I coldest even access my admin panel.
Both times I’d disabled all my plugin with mye FTP access, and it has no effect. Even when I disabled both PRO and Pro child, there was no access. I had to use backup and restore the hole site.
The second time I had tried to update all other, and was just left with PRO update. So I know for sure something is braking with this upgrade.

Please advise.

Ps. btw… My web host (www.domeneshop.no) has is advising against using Cornerstone plugin because it is considered to unstable.

#2

Hi There,

Thanks for writing in! Pro does not require Cornerstone plugin as it will be integrated to the theme.

I have checked your site, but it will redirects back to this website (https://domene.shop/) and I do not see X/Pro installed to that site.

Could you please try following the guidelines below and see if that helps.

  • If you’re using a caching plugin, make sure to purge all server cache and disable it until you do the testing.
  • Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
  • Check your PHP Max Execution Time and set it for 300 for optimal usage.
  • Check your permalink settings (General -> Permalinks) and set Postname save changes to re-create your .htaccess file.
  • If you’re using a service like CloudFlare, make sure to disable auto minification. For more information, please check this guide (https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/).

Also you can try increasing your PHP Memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Also follow our troubleshooting guide here (https://theme.co/apex/forum/t/troubleshooting-builder-preview-warnings/14404).

Let us know how it goes.
Thanks!

#3

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