Pro Interface problem

Support
#1

pro-interface-problem
pro-interface-problem1344×606 182 KB
The Pro interface (Cornerstone 5) is acting strange on the site https://yamoransamodel.org.

Whenever I click on the Magnifying Glass button in any Element, the top horizontal zone becomes partially covered by blue elements that should be lower down.

I can no longer access the Outline view of the page. Also I cannot edit or change much of anything else. I have no access to the text in Text elements.

I am supposed to be adding information about a conference that started today, but I am crippled by this odd interface failure. I imagined that I might need to reinstall Pro. I could find nothing current about Reinstallation in your Docs or Forum posts.

I eagerly await your advice and will give you access as soon as I figure out how.

#2

Pro 5.1.4
WP 5.9

#3

Hello @johnboak,

Thanks for writing to us.

I checked your site it seems that the page builder is working fine at my end. I have tested the Text element as well and it working at my end. Please have a look at the given video in the secure note.
I would suggest you please clear your browser cache and then check it or check it in the private mode of the browser

Thanks

#4

Thanks for the reassurance. I am guessing that my problem may have had to do with the fact that I was working in “Safe Mode” in macOS. Today I am out of safe mode, and indeed the interface is normal again, and I can access the Outline view. Thanks for checking.

#5

You are most welcome, @johnboak.

#6

A curious note, to add to your kit of information. Today, out of safe mode, everything is working normally, but in Safari I get the same Pro-interface disfunction. The horizontal top-level location-tab navigation will not properly display the Outline tab. However, everything works fine in Chrome. Safari: Version 15.3 (17612.4.9.1.8). macOS 12.2.1 (21D62).

#7

Hey @johnboak,

I have investigated the issue further using a MacOS 12.2.1 and Safari 15.3. I cannot replicate the issue.
See the secure note to see what I am seeing.

Best Regards.

#8

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