Pro Icons Broken

Support
#1

Hello,

I just updated 13 sites to the latest release of Pro and all but one seem to have updated perfectly. The one I am having issues on seems to have broken icons. The domain is https://buyingsexisacrime.ca. I have tried reverting to a back up a few days ago and reinstall the update, but experience the same issue. Thanks in advance for the help.

Best,

Matt

#2

Hi Matt,

I’m sorry you’re having issue with your site. I’ve taken a look and have some ideas on what might be going on here. If you open your developer tools and go to the console, you’ll see several errors on the page related to the icons.

Notice how they are being loaded from a URL other than your site. The browser sees this as a security hazard, and won’t load fonts from another domain unless the server serving the resource explicitly adds an access control header.

If you check your other sites you’ll probably see that all the resources load from your domain itself. It looks like what might have happened is you changed the URL, but WordPress is still using the old staging URL internally. Under Settings > General in your dashboard, I would advise making sure your Site URL and WordPress URL match your domain. If you’re still having issues, you could reach out to your webhost and they should be able to help you correct the URLs.

#3

Hello,

Is it possible for me to manually upload the files to the domain? If so, where can I find the files?

Best,

Matt

#4

Never mind, I figured it out. The issue was due to a CDN my host was running. Deactivated the CDN cleared cache and all is working well.

#5

Hi Matt,

Glad to hear you got it worked out! Makes sense that it was CDN related. Thanks for letting us know.

#6

Can you tell me if it is possible to replace that file on an install, or add it to an install that is missing the file?

#7

Hi Matt,

Sorry, but I’m not sure what files you’re referring to but if that is a Theme or Wordpress file, then yeah you can reupload that file manually, you can get a fresh copy of the file on the Theme (or Wordpress) zip file.

But if you do that, might as well do a full reinstall, that way you sure you’re not missing a file.

Thanks,

#8

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