Pro Headers Conflict

Support
#1

Conflict on front end has has prevented Pro Headers preview from loading. Please help!

#2
#4

Hey there,

Your using X Pro. It has now been updated and changed to Pro. You need to manually update it, please see https://www.youtube.com/watch?v=_21_iUbRn3U

Thanks.

#5

Hello!

I updated to Pro, and still have the same issue.

#6

Hi there @vmars9,

I’ve done some testing and haven’t been able to replicate, the header always loads correctly for me and allows edits to be made (https://monosnap.com/file/cQw8JBskDhkvHVO41KM19vHZQvcKLh#).

I’ve tested in both Chrome and Firefox, are there specific steps we can take to replicate the issue?

Thanks!

#7

I’m using Chrome Version 59.0.3071.115 (Official Build) (64-bit). I login to the new.paulettebodeman.com dashboard. Go to Pro on the top menu bar, click Launch. I then click Headers and then I hover over Default Header and click Edit. And then it has the conflict message.

#8

Hi again,

I followed the steps you mentioned and didn’t get the error, the header loaded just fine (see screenshot)

Try clearing out your browser’s cache and edit your default header again. Let us know how this goes!

#9

I get the same error with cache erased. In incognito mode. And on Firefox. So strange!

#10

Hello There,

I am another staff checking in and I still cannot replicate the issue.
Please see my screenshot:

Could you please use Chrome or use private browsing mode (incognito)?
If possible, you may use a different machine.

Please let us know how it goes.

#11

It seems that Windows is the issue. When I use Mac I do not have the same problem. I believe a security software may be blocking the request on the browser, but I am not sure which security software or how to solve.

#12

I have Windows 10 security settings, Windows Firewall with Advanced Security, and Windows Defender.

#13

Well, now there is another issue. On the Mac when I click edit I do not see a preview of the menu, it won’t scroll up past the “Do you want a Bliss Boost?” Sign-up.

#14

Hi again,

It looks like the preview timed out while it was still loading. The connection timed out error appears when your website is trying to do more than your server can manage. It is particularly common on shared hosting where your memory limit is restricted. Here are some things you can try:

  • Increase your memory limit in wp-config.php in the root of your WordPress installation by adding the following lines in wp-config.php 
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If you are on shared hosting you may have to ask your hosting provider to increase your memory limit for you.

Let us know how this goes!

#15

Hello!

Thank you so much for the help. I just looked into my wp_memory limit and that looks good. I use to have a php.ini file, but it was interfering with the server so I had to take it off. Finally I am going to call goDaddy and see what they say about the limits and execution time, if I remember correctly sometimes the php version has to be changes. I think I already did that a while back though and had other issues. Anyways, will let you know.

#16

#17

#18

Hi there.

Sure do let us know when you get a response from your hosting provider.

Thanks!

#19

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