Pro Header Video not playing- jQuery issue

Support
#1

My background video header won’t play. It stopped working when I installed a plugin (https://seriesengine.com/). I’ve been in contact with the plugin developer and they looked on the backend and they said to ask why jQuery isn’t being loaded despite the fact that it’s properly enqueued? My site is https://gbcfernley.org/

Thanks,
Tim

#2

Hi Tim,

Thanks for reaching out.

The jQuery library is part of Wordpress and I’m not sure why it’s not loading too. Perhaps you could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Then make sure deactivate all optimization and caching while the issue isn’t solved. The codes are minified, it could be the reason. You can let the plugin author troubleshoot it as well as they should really check if their plugin has issues with caching and minification.

Thanks!

#3

I tried deactivating the plugins, optimization, and caching, and it still isn’t working. I’m not sure what to try next

#4

Hi again,

To fix the issue, please add the following code in the Theme Options > CSS:

.bg .mejs-mediaelement {
    overflow: visible !important;
}

Don’t forget to clear all caches including your browser’s cache after adding the code. Let us know how this goes!

#5

Thanks! That got the video to play, but now there is a small gap at the top of the page above the video. https://gbcfernley.org/

#6

I “fixed” it by doing a background paralax

#7

Glad it’s fixed now, cheers!

#8

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