Pro Header Sticky Mobile - Creates Space Above *Glitch*

Support
#1

Hi guys,

I saw in another post that this issue (See Subject) that this Pro Header issue is in the works to be fixed. Please could I, on the behalf of everyone, request this bug be fixed in the next update?

Clients are complaining and confused why they can’t have a sticky header on mobile and desktop. It really is very problematic and needs to be fixed soon. I love X and I don’t want to stop using it for this.

Thanks a lot,
C

#2

Hi There,

The issue occurs might be related to the custom CSS.

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Switch to the parent theme to check if the issue persists.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

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