Hi,
When I try and edit my header for https://www.breastcancerkent.org.uk/ I click on headers and the header is visible until I click edit, then the content of header is no longer visible so I’m editing blind - please advise?
Thanks
Paul
Hello Paul,
Thanks for writing to us.
There might be a few different reasons for this issue, I would suggest you troubleshoot with a few of the common issues before we investigate your settings.
- Testing for Plugin Conflict
- CSS/JS Customization
- Version Compatibility
- Permalink Issue
- Disabling Cache
If none of the above help, please share your details in a secure note. Please provide the following details
- WordPress Login URL
- Admin level username and password
You can find the Secure Note button at the bottom of your posts
Thanks
Hi, I’ve saved a secure note with login as I don’t seem to be able to fix with your suggestions.
Thanks
Paul
Hey Paul,
Your website is down not just on our end but for other people as well. Please have your web host fix this issue first.
Thanks.
It’s live and fine my end - please can you check again please?
Hello @noznewman,
This should not be happening. A 3rd party plugin may be causing this. May we have the permission to put your site in under construction mode so we can temporarily disable your plugin and investigate this further?
Kindly let us know. Thanks.
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