Pro Header - Header goes blank when editing

Support
#1

Hi there,

Strange issue, I am creating a new website, when I view the SITE Header in the header editing it shows fine.

BUT when I go to edit it, it disappears. (i.e. background / all elements are there (blue boxes when I hover) I just cannot see any of them to edit them.

From hours of looking around, I noted that if I switch the SITE header Bar 1 position to be ‘Relative’ instead of ‘Absolute’ they are displayed, but looks like a bug in the editor.

No idea why this is happening, but it means I cannot edit the headers…

I will add site details shortly.

NOTE
I have 2 site headers.

  • Home Page header
  • Site Header (is a copy of Home Page header) with 2nd bar removed

**Extra information which may be relevant.

  • I am seeing that pages are slipping behind the header. e.g. /contact-us - I think this might be related.
#2

Hi @markw1

I’ve checked your website and I managed to edit the header successfully:

This could be something related to the browser cache, please try to clear the browser cache and recheck this issue, also you can try another browser to test this issue, I recommend using Chrome Incognito mode for testing purposes:
https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en

Thanks.

#3

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.