Pro Header & Footer Menu dissapeared?

[leestuar1]

I have just seen on one of the sites I mange that the pro header and call to action footers have dissapeared?
All the themes and plugins are updated

[tristup]

Hi @leestuar1,

Thanks for reaching out.
There might be several reasons behind your issues, and it will be very difficult to recognize the exact reason without investigating it through the WordPress admin dashboard. But before that, I would suggest you troubleshoot the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.Child Theme Related issue ** if you have activated it.
5.CSS/JS Customization
6.Disabling Cache
7.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of this helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[marc_a]

Hey @leestuar1,

It appears that the website URL was not included in the secure note. Given the presence of numerous websites in your account, it becomes challenging for us to accurately identify the intended website. To facilitate the process, kindly include the website URL in the secure note.

Thank you.