Pro Header Builders just Completely missing

[Heisenbergww]

I cannot find my Pro Header builders whatsoever and no way to edit them.

[tristup]

Hi @Heisenbergww,

Thanks for reaching out.
There might be a few reasons behind your issues, and it will be very difficult to recognize the exact reason without investigation. I would suggest you please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

NOTE: If you are updating the Pro from an older version, you can find the Header builder and others inside the Cornerstone menu in your WordPress admin dashboard.

Thanks

[Heisenbergww]

I will leave login info under secure note for someone to examine.

[prakash_s]

Hello @Heisenbergww,

Thanks for sharing the login details it seems that the header builder is working fine on my end. You need to go to the Cornerstone—>Header—>Select the Header that you want to edit. I would suggest you please clear your browser cache and recheck it. I have tested it in the Google Chrome browser version 123.0.6312.87.

Hope it helps
Thanks

[Heisenbergww]

Flushed the cache from the entire site through my hosting and used a different browser. Thanks

[marc_a]

Hey @Heisenbergww,

You’re most welcome and we’re glad that it is now working properly on your end.

Thank you.