Hi,
I have a pro footer activated globally. It shows correctly on the home page but is broken on all other pages.
On every other page it show the “content” inline with no styling.
Please advise.
Thank you,
Cmel
Hi there,
Thanks for writing in.
This is a bit weird, this issue is present from old X Pro but should be okay now in latest Pro. There is no cache either as the server send no-cache response.
Would you mind re-installing your Pro theme? And please provide your FTP login credentials in a secure note.
Thanks!
I reinstalled X Pro but the issue still remains. I will provide FTP access in secure note.
Thank you
Hi there,
I still can’t find what’s causing this, I tried uploading my Pro through Admin too but still the same. The left thing to do is check it through FTP, but your FTP is pointing to empty folder.
I’m forwarding this too to our developer, thanks!
Thanks!
Hi,
Yes please, whatever we can do to figure this out. I will send your confirmed access via secure note.
Thank you,
Cmel
Hi, Can you please let me know how to or help with a solution to this issue? We are supposed to Go Live this week and need to have the Pro footer element working as soon as possible.
Thank you,
Cmel
Hi Cmel,
We’re sorry you’re having this issue. I made a thorough testing and comparison between homepage where footer is displaying correctly and other pages. What I found was, the custom inline styling generated by the footer builder is not applied/working on other pages.
I dig further and found out that the root of the issue is coming from GRAVITY forms. Would you mind disabling Gravity forms at the moment and I will forward this to our developer for more investigation? Again, we’re sorry for the inconvenience this cause you and we will let you know once we have an update.
Hi Lely,
Yes, thank you for confirming that figuring out that it is associated with Gravity forms. Please let me know as soon as possible about a fix.
Thank you for all your help.
Cmel
Hi.
I tried deactivating Gravity Forms and all Gravity Forms add-ons and it did not change the Pro footer.
I also disabled all other plugins… no change to footer.
Thank you
Hi there,
You’re right, I tried that too. We’ll do further checking and let you know. Please backup your site as we may disable all other plugins.
Thanks!
Backed up.
Thank you!
Something is wrong with your permalinks. I changed it to default and the footer showed up.
Try resetting your htaccess. See https://www.tipsandtricks-hq.com/how-to-reset-the-htaccess-file-of-your-wordpress-site-using-ftp-8527
Also, completely remove W3 Total Cache from your system. See http://www.kentooz.com/remove-w3-total-cache-manually/. You can install it back when everything is ok.
As a first step, I tried deactivating all third party plugins. You can enable them back. Here are the plugins I deactivated.
All-in-One WP Migration
Email Address Encoder
Essential Addons for Cornerstone
EventON
EventON - Sync Events
Gravity Forms
Gravity Forms PayPal Standard Add-On
Gravity Forms Signature Add-On
Modern Team Showcase
Wordfence Assistant
Wordfence Security
Thanks.
That looks like the home page, as it is the only one with a map, and that pro footer has always shown; no issue with the home page.
The footer does not show on any of the other pages. It has the content displayed inline but no styling.
Thank you
Hi there,
Just letting you know that we’re still on this, I can’t find what’s causing this too. I deactivated them with no effect either so it could be related to internal data.
Thanks!
Yes, I have also checked all the typical causes that I am aware of and it seems that your team has done the same.
I have not activated any of the cache plugins at anytime during build. The only plugins that I am using during build are security and any elements I am using within the site are ones that I typically use which are the same on several other site I am currently working on without issue.
It is very odd that it would work as expected on the home page but no other pages. I tried make a couple other footers and added them to different pages. Got the same result.
Hi there,
After spending much time I think I found out the problem cause.
I changed the header and made the main one as global. Now if you check the website it shows the footer correctly. Now as soon as I select the partial header for a specific page, the footer below of that specific page breaks.
There seems to be a wrong code of some kind in the Partial header which you need to check one by one by removing elements from that header to see which element is causing the problem.
Thank you.
Hi Christopher,
Thank you for all your efforts. The entire Theme X team provides great support and part of the reason I have multiple licenses and will continue building with many more.
You are correct, the conflict was due to the following css I was using for a Gravity form in a Pro Header modal. Once I removed the code from the Pro footer, the styling was reapplied to the footer and displayed as expected.
body .gform_wrapper form .gform_body ul,
body .gform_wrapper form .gform_body ul li {
list-style-type: none !important;
}list-style-image: none !important;
list-style: none !important;
background-image: none !important;
background: none !important;
padding: 0 !important;
margin: 0 !important;
border: none !important
}
body .gform_wrapper form .gform_body ul > li:before {
content: “”;
Thank you again for all of your help.
Regards,
Cmel
You’re welcome.