Pro - first row jumping side to side

Support
#1

I’ve never seen this issue before but this site has a few things happening:

  • asking to leave a page when no edits have occurred (in the backend)
  • first row on this page https://5bb.6d5.myftpupload.com/the-box/ is not appearing as it should, it places the image in the center of the row even though it displays correctly in a two column layout when in the front end editor
  • the base header (theme not pro) is overlapping the first row in the front end editor unless its set to 90 or more, which causes an inconsistent experience on each page, currently tried to set to auto to fix
#2

Hi @TankNicole,

Thanks for reaching out!

There could be a plugin or custom code that affects your website.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

On the other hand, the credentials you provided is not working, please double check the provided information.

Thank you.

#3

I just updated the secure note with the correct pw, thank you!! I did try those steps above, updates and testing conflicts.

#4

Hello @TankNicole,

I tried to access your site’s dashboard but the given credentials are not working. Please recheck and send us again.

Thanks

#5

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