PRO - Element - Video Player - self-hosted video not playing - showing up blank

Support
#1

Hello,

I am trying to add a video to a page and while it shows that its populated, it shows its blank. The video wont play either.

Should be a video playing on the top of the page. Self-hosted. Tried on a Safari and Chrome and still not showing up. Any guidance here would be great!

Thank you.

(secure note attached)

#2

Hi Burles,

Thanks for reaching out.
I have checked the page and found that in the Video element there is no video is set and also found that the URL for the videos and images are coming from other host. There might problem with migration from one site another and the URL is not replaced properly, or any CDN is serving the files. I sould suggest you check both the possibilities and let us know if that helps you to resolve the problem.

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Thanks

#3

Thanks for the input. The video is hosted on Wordpress. Not sure why it wouldn’t load since its coming from there. We will check in the meantime and reply again if we need further assistance! :slight_smile:

#4

Hello @eliteandexotic,

You are using the incorrect video format.

If you have the original video file, use “handbrake.fr” (or any other video converter) and convert your video into an *.mp4 format because this is the video format that is cross-browser compatible.

Best Regards.

#5

Hi Ruenel - thank you for the update.

We do have the original video format as an .mp4 - we linked it in the “Sources” section and it still shows up blank.

Any guidance here would be great! Thanks

#6

We’re currently using an embedded youtube link for filler, but we’d like to use the link directly for our video (which is in .mp4 format)

#7

Hello @eliteandexotic,

In order to display the .MP4 video I would suggest you please add this custom CSS code.

.mejs-container{
position: unset !important;
}

The purpose of providing custom CSS is to show you how to add CSS code to your site. Writing custom CSS is outside the scope of our theme support. If you need more customization, you need to learn CSS and learn how to use the browser’s element inspector.If you have no idea about coding you can subscribe to One where customization questions are answered.

Hope it helps.
Thanks

#8

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