Pro Editor won't load in Safari and also Chrome intermittently

[archerthefox]

I’ve tried all the suggested troubleshooting, clearing cache, testing plugin conflict, upgrading php etc.

Mobeco.com.au

It sometimes works on Chrome (but often doesn’t)… but never works on Safari.

[tristup]

Hi @archerthefox,

Thanks for reaching out.
There might be some different reasons behind your reason, I would like to suggest troubleshoot the following common issue to help us to recognize the reason.

1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If that does not help, I would suggest you deactivate and delete Pro and reinstall it by downloading from your Theme Account and check if that issue exists or not.
If none of the above helps and you are still getting the issue, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[archerthefox]

I already said in the first post that I have done all of that.

I have also already provided the login in a secure note. Can you please review.

I now have another website with the same problem.

[friech]

Hi @archerthefox,

Please set up a staging site for Mobeco.com.au, we can’t do a deep test on the live site. I see a lot of errors on the network console if try to load the Cornerstone, this could be a lot of things, caching, SSL, Encryption, server configuration, and we can’t still throw the possibility of plugin conflict.

Thanks,