Pro editor not loading

Support
#1

Hi
The editor was working last week but has stopped loading.
It just sticks on the loading screen.

I’ve no different plugins from last week, any ideas?

Thanks!

#2

Hello,

Thanks for using our product!

To check this better, would you provide to us your WP credentials in a secure note?

#3

Thank you, it took me a while to work out how to hide the details!

#4

Hi Lisa,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes!

#5

I think it was an anti malware plugin. It is so annoying, everything works fine, then one update later it’s all broken! Thanks for your help, I know it is not your fault!

#6

You’re welcome, Lisa.