PRO editor not loading on theme update

[klevur]

Hi,

Site URL - https://www.bowdichlaw.com/

The PRO theme editor is not loading any of its elements even the theme options are not loading on the site.
We have the latest version of the Pro theme and the child theme has been installed on the production site.
But on staging we have the older version of the theme, things are working fine there.

Thankyou

[rad]

Hi @klevur,

Thanks for reaching out.

What I’m seeing is cache and PUM related resources. I’m not saying those are the culprit, but could you try disabling them and test it again?

Then please provide your admin login credentials in the secure note, it’s the only way we could check what’s happening within the builder.

Thanks!

[klevur]

Hi @Rad,

Thanks for the quick response.

I tried by clearing the site cache and also disabling the POPUP MAKER plugin, even though, things were not working.

I have added the admin login credentials in the secure notes of the task, please check.

Thanks in advance.

[lely]

Hi @klevur,

I tried to check and I can see it is not loading. There’s no error at all on the console. Even your site settings is not showing on Pro > Status. We need your FTP credentials to check error log. Those will give us more information on what is happening and which setting we need to adjust. Please also add those FTP information inside the secure note above. Thank you.

[klevur]

Hi @Lely,

I have attached the SFTP information inside the secure notes in my previous comment, please check and let me know if there is anything causing the theme editor to break.

Thanks.

[friech]

Hi @klevur,

Thanks! I’ve taken a look, and I see you’re using WordPress version 4.9.12 We generally only support as far back as three major releases of WordPress. You will either need to update WordPress to the latest version, or you could download the stability release of Pro from your dashboard page to get the previous version of the theme.

In this case specifically, WordPress added many javascript dependencies like React, ReactDOM and Babel part of WordPress core. It is best practice to always use libraries bundled with WordPress when possible, which is why they were removed from Pro. This is why Pro doesn’t load because many of the required scripts are unavailable.

On your Dashboard > Updates it says You have the latest version of WordPress. But that’s not true, latest version of Wordpress as of this writing is 5.3.

Updating WordPress

Remember to clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Cheers!

[klevur]

Hi @friech,

Thanks for your quick response, I think updating WordPress would be a great idea instead of downgrading PRO theme.
I will update you about it soon.

Thank you.

[friech]

Yes, that would make your site future-proof.

Let us know how it goes,
Cheers!