Pro Editor not loading due to w3 total cache?

Support
#1

When I try to edit with pro, it just shows the loading circle spinning and spinning and it never stops. And also if I click to edit any page it’s just a white screen. I had this problem before when I was setting up w3 total cache, but I was able to fix it by switching a few settings. Then it was fine for a while. But today, I updated yoast, schema and something else and now I have this problem again. I tried different w3 total cache settings but nothing’s working. I even removed the w3 plugin but still have the same problem. Please help if possible.

#2

Hi Robert,

Thank you for writing in, please clear all your caching plugin/feature and exclude these files from being cached/minified.

/wp-content/themes/pro/cornerstone/assets/dist-app/js/cs-vendor.fa34ec9.js
/wp-content/themes/pro/cornerstone/assets/dist-app/js/cs.fa34ec9.js
/wp-content/themes/pro/cornerstone/assets/dist/js/admin/huebert.fa34ec9.js
/wp-content/themes/pro/framework/dist/js/site/x.js

Those files are already minified so there is no need for minifying it again.

Exclude Pages and Directories from Caching in W3 Total Cache

For sites that are under CloudFlare, they can follow this guide here.

Remember to clear all caches (plugins, server-side, CDN, and browser’s cache) this will help you to avoid any potential errors.

Hope it helps,
Cheers!

#3

I tried it and it still isn’t working. The cloufare link you sent doesn’t work either. I still can’t use pro or edit my pages. Please help. I’ve tried disabling the plugin and still doesn’t work. It was fine and then stopped working out of nowhere

#4

Hello Robert,

To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Best Regards.

#5

This is crazy, but i fixed … I had to re-install booster pack. I forgot that I removed it and I guess that caused the issue. Thank you so much for trying and that u were willing to go further with it

#6

No worries at all, Robert. Glad to hear it’s sorted.

#7

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