Pro Editor not loading again - stuck spinning (and I’ve tried a lot of troubleshooting suggestions)

[999clubFg36D5]

Hi.

The Pro Editor is once again not loading on my site https://999club.org/.

I’ve been through all the trouble shooting instructions and none of those steps have worked so far, including:

1.Plugin Conflict
2.Theme Update related issue
3.Child Theme Related issue
4.CSS/JS Customization
5.Disabling Cache
6. Uninstalling and reinstalling Pro

I was going to try what someone else in the forum suggested - installing an old version of Pro but I get an error page when I click to download the older version.

I was trying this because my Bluehost database server is version 5.6.41-84.1 - Percona Server (GPL), Release 84.1, Revision b308619, although the web server version is PHP version: 7.3.6.

Please can you help me to understand why I’m having another issue loading the Pro Editor.

thanks you

David

[tristup]

Hi David,

Thanks for reaching out.
It seems that you have already troubleshot most of the common reasons behind your issue. I would suggest you check the Tools > Site Health and resolve the Critical Issues and check if that helps.
If that does not help, please deactivate and delete Pro and reinstall it by downloading from your Themeco Account Dashboard and check if that issue exists or not.

If none of the above worked for you, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[999clubFg36D5]

Thank you. I contacted my hosting service (Bluehost) and asked them to upgrade to PHP version 7.4. And that worked. I can now use the Pro Editor. Thanks for your help.

[marc_a]

Hi David,

You’re welcome! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.