Pro editor doesn't work (never ending loading)

[Sattasal2]

Hi there,

I’ve a site with pro from more than 1 year, now i need to do some change, but the pro editor doesn’t work and the loading never stop.

The options do not even open.

Please help me.

[ruenel]

Hello @Sattasal2,

Thanks for posting in! You are having an issue using the Pro Content editor because there is a JS error on the page. As it turns out that you have inserted an incorrect JS code in the X > Theme Options > JS section. Please have this code removed;

<script>
document.addEventListener( 'wpcf7mailsent', function( event ) {
    location = 'grazie';
}, false );
</script>

You will need to update it and insert only this code:

document.addEventListener( 'wpcf7mailsent', function( event ) {
    location = 'grazie';
}, false );

As you can see, the <script> tag is removed because in the output, it will be automatically wrapped with the tag.

Hope this helps. Please let us know how it goes.

[Sattasal2]

Thank you very much RueNel.
Unfortunately, i can’t see the js code section, cause I can’t even access the option…

[christian]

Hey @Sattasal2,

In this case, we need to check your site closely. Please give us WordPress Admin Login URL, username and password and please also give FTP access.

Thanks.