Pro Dashboard Not Loading

Support
#1

Hi Guys,

Hope you can help.
Pro Dashboard doesn’t load.

I’ve tried the following:

  • Deactivated all plugins one by one
  • Switched from Child and vice versa
  • Increased memory limit in wp-config and .htaccess
  • Checked error logs
  • Check PHP version is 7.4 (also tested 8)
  • Purged cache
  • Ensured all plugins are up to date and site is on latest Pro install
  • Wordpress core up to date 5.7.2

Any suggestions for further troubleshooting would be greatly appreciated.
I can’t get in to look at my custom css. Can you show me the path to view this via ftp?

Thanks in advance :slight_smile:

Claire

#2

Hi Claire,

Thank you for writing in, since you have already done all the basic troubleshooting, there is nothing we can advise, but please provide us login credentials in a “Secure Note” so we can take a look.

You mean custom CSS on the Theme Options? No, that is save in a database, so you cant see that via FTP.

Cheers,

#3

Hi Friech,

Thanks for coming back to me.
I’ve provided temp access in the secure note.
There’s a consistent flow of traffic to the site just now but am awaiting for a quiet moment to try reloading Pro again to see if this resolves the issue. It’s probably some rogue css I’ve done :slight_smile: but I can’t access theme options to troubleshoot.
Hope you can help.
Thanks again - I really appreciate it.

Kind regards,
Claire

#5

Hi Claire,

I did not do anything on the site, but I found something when I try to open the Theme Options

Please install and run WP-Optimize to make sure all cache residue is clean and clear. (See the details in the secure note why I think this is a caching related issue)

If the issue persists, I would advise sending the URL to your host and asking them why when requested from a browser it doesn’t match the same content of the file stored on the server.

Let us know how it goes,
Cheers!

#6

Hi Friech,
Thanks for the advice. Unfortunately still have no answers. I reverted the site back to Version: 4.2.3 and it is now working.
Will avoid 4.3.3 for the time being.
Keep me posted if you think of anything else. Likewise, I’ll do the same.
Thanks again :slight_smile:
Claire

#7

Hi Claire,

Can you please copy your live site to a staging server and update the Pro to 4.3.3, so we could troubleshoot the issue freely without breaking your live site.
Please give us access in the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#8

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