Pro / Cornerstone not working after update to 5.1.4

[vortex]

We just upgraded to Pro 5.1.4… now the builder has changed to Cornerstone and when we open up the page builder it just hangs on loading circle. Any ideas guys?

[marc_a]

Hi @vortex,

Thanks for reaching out!

There could be a plugin or custom code that affects your website.

I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE
2. TESTING FOR PLUGIN CONFLICT
3. THEME UPDATE
4. CHILD THEME
5. CSS/JS CUSTOMIZATION
6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.