Pro Cornerstone loading issues

Support
#1

Hi. I have the problem that cornerstone takes ages to load before I can edit a site. I have a separte clone of the same site on the same server in a different folder. This one has the same plugin-configuration and it works fine. What could be the problem? I already diabled all plug-ins. PHP Version 7.1

#2

Hi,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password

All the best!

#3

Alright credentials in secure note
.

#4

Hi there,

Have you tried increasing the memory limit like from here https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/. Your site is very slow even by logging in.

And please provide your FTP login credentials as well, I may able to find some logs there.

Thanks!

#5

Hi. Thanks for your help! Memory Limit is already set to 256M. Please find FTP-Login attached

#6

Hi there,

I don’t see any issue at all, but looks like it’s random. There are times it’s slow, but there are times it loads in instant. Are you on shared hosting? It could be affected by the traffic of other sites.

I also recommend removing the map while testing, it throws multiple errors in the builder. It’s probably outputting some javascripts that aren’t compatible with the cornerstone. Even other plugins like revslider, essential grid, and so on needs proper integration with the builder.

Thanks!

#7

Hi. Yes I am on shared hosting. I already tried deactivating all plugins. Hmm.

#8

Hi there,

Please ignore about the map, it’s specific on the page and has no connection with the issue. But, your site became slow again. How do I access your second site? It ask about a password.

And please try it on another hosting, shared hosting is only good for sites with minimal content and features.

Thanks!

#9

Frontend acces attached

#10

Hello There,

This issue may have been caused by W3 Total Cache. Please clear your plugin cache and also do not minify the JS and CSS theme files. You can combined though.

I also went ahead and increase your PHP memory limit. By default, WordPress will attempt to increase memory allocated to PHP to 40MB (code is at the beginning of /wp-includes/default-constants.php) for single site and 64MB for multisite, so the setting in wp-config.php should reflect something higher than 40MB or 64MB depending on your setup.

I have edited your wp-config.php file and added these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Please check your site again.

#11

Hi. Thank you very much for your help. Unfortunately that didn´t change anything. Cornerstone still needs a lot of time to load.

#12

Hi there,

I double checked the live website and tried to open up the test page. I closely checked the network panel of my browser and found out that in an attempt to get the cornerstone endpoint an error 500 is thrown. It takes much time to timeout and throw the error, error 500 is the internal server error problem and you need to enable the WordPress to debug mode to be able to see the actual problem:

https://codex.wordpress.org/Debugging_in_WordPress

Also, you need to contact your hosting service provider and ask them to check the error log and give you the correct solution.

Unfortunately, there is nothing more we can offer as this is completely related to the hosting service provider pending of the cornerstone endpoint loading and we do not know why that is happening on the main folder and not for the subfolder.

Thank you for your understanding.

#13

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