Pro/Cornerstone just spins

[SailorBob91]

So I have a website I’m trying to get going. I’ve uploaded Pro and it just spins when trying to access header builder or anything else. I’ve read other threads on this and I’ve followed all suggestions that I know of. Any further suggestions would be helpful?

[tristup]

Hi Rob,

Thanks for reaching out.
There might be some different reasons behind your issue, I would like to suggest troubleshooting the following common issue to help us to recognize the reason.

1.Theme Related Issue
2.Plugin Conflict
3.Theme Update related issue
4.CSS/JS Customization
5.Disabling Cache
6.Disabling CDN
7.Increasing PHP Memory Limit
8.Permalink

If you discover that an issue is coming from a custom code or 3rd party plugin, kindly consult with a developer or contact the plugin author. Please note that we do not provide support for custom codes and 3rd party plugins.
If none of the above helps and you are still getting the issue, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks

[prakash_s]

Hello Rob,

Thanks for sharing the login details I checked your site it seems that it is working at my end. It might be the issue cache I would suggest you please clear your browser cache and then check it again.

Thanks

[SailorBob91]

Hi,

Thanks for checking it out. I continue to get this spinning symbol. I think I’ve done everything I know to do with he cache. I can’t access any of the pro page builder tools.

I guess I’ll continue to check things, but this one is puzzling to me.

[prakash_s]

Hello Rob,

I have checked again at my end and it seems that the page builder is working fine at my end. Please have a look at the screenshot in the secure note. I am using Google Chrome Version 102.0.5005.115 on my end. Please let us know your browser name and version.

Thanks

[SailorBob91]

Safari Version 12.1.2 (12607.3.10)

[SailorBob91]

Hi,

You were correct about the browser…I downloaded Firefox and all is well! Thanks for your timely support on this.

[marc_a]

Hey Rob,

You’re welcome! If you have any other concerns or clarifications regarding our theme features, feel free to open up a new thread.

Thank you.