Pro Child Theme editor dead

Support
#1

Keep getting this error, i can no longer edit content, i can edit headers and footers, go figure.

some help would be appreciated. best regards

#2

Hi There,

Let’s try basic troubleshooting first. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If that didn’t solve the issue, try switching from child theme to main x theme and then check again.

If the issue persist, please share your site URL and admin credentials on a secure note so we can investigate further.

#3

secure note added, have had no success with the basic trouble shooting.

#4

Hi there,

The login details you have provided seems to be for the page access.

Kindly provide us the wordpress admin login so that we can check your setup.

Thank you.

#5

updated secure note

#6

Hi,

I am not sure which one is for wordpress and which one is for http.

I tried different combinations but the login doesn’t work.

Can you please update the Secure Note to this format.

HTTP Login

username: ___________
password: ____________

Wordpress Admin Loginstrong text

username: ___________
password: ____________

Thanks

#7

Have deleted website and will wait a few months until Pro is more stable, too many issues atm.

#8

Hi there,

There are many contributing factors and causes that can affect the theme and we’re happy to check what’s the cause in your case. And sure, let us know once your site is up and running and we’ll check it.

Thanks!