Pro Builder prevents Gravity form conditional logic from working

Support
#1

I have a gravity form with conditional logic. I have a radio button with functionally a yes/no option. one field shows when yes, the other when no.

One field never hides.

I’ve replaced that field and the yes/no field. That did not resolve the issue.

I de-activated all plugins other than gravity forms, switched back to the parent theme, and removed all js in the editors. That did not resolve the issue.

I created a test page, didn’t use the pro builder, just place the shortcode in the page content box. That works.

The moment you take gravity forms out of the Pro builder the conditional logic works correctly again.

I’m running wp 5.7.2, php 7.4, Gravity forms 2.5.7, Pro 4.3.3 and just to re-iterate this was tested with only pro and gravity forms active, and I removed all my custom js. There is no cache on the site yet, either.

Having ajax enabled on the shortcode made no difference. I tested ajax enabled and disabled in the pro builder. Neither configuration allowed conditional logic to work correctly. I test ajax enabled and disabled using the default wordpress page editor. That worked correctly.

#2

Hi @alex5252,

Thanks for reaching out.
It has been mentioned that you are using the Gravity Form version 2.5.7, I would suggest you compare the version with our version compatibility page and use the supported version of the said plugin.

If you find the same issue with the supported version, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hello,

I see. Gravity forms 2.5 is pretty new and a big update. I never had this kind of problem with GF 2.4 so I’m convinced it’s GF 2.5+ exclusive issue.

I spent a lot of time updating my own stuff to work with GF 2.5 so I’m not rolling it back, and besides it is a big improvement, so I’ll just work around it.

Do you have an estimate as to when Pro will be GF 2.5 compatible? Couple Weeks? Couple Months? I assume you have to have it on some type of roadmap.

#4

Hi @alex5252,

Yes, we do have the roadmap on compatibility testing on the Supported plugin updates, but regretfully, there is no such ETA on that. Please stay tuned for succeeding theme updates.

Thanks for understanding

#5

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