PRO builder not launching

[Richmond102]

The link still says “validation” instead of “launch”. So I cannot launch the builder. I have validated the site with the licenses and am still not able to launch.

[jade]

Hi there,

When you install the latest version of Pro and validate it, this is what you should be seeing:

Kindly make sure that you have the latest version of Pro installed.

Also, if you are looking to create pages using the Pro builder, you just have to open the page and select Pro from the editor options.

Hope this helps.

[Richmond102]

Thanks. Ok got it.

Still when I try to “edit using pro”, it takes me to a 404 Page Not Found message.

[jade]

Hi there,

Please go to Settings > Permalinks then set it as Post Name.

Hope this helps.

[Richmond102]

Thanks but it still does not work. Under PRO any of the links, “Header”, “Content”, “Footer”, “Templates”, etc take me to a 404 page not found error instantly. Also when I go directly to Pages under the Wordpress menu and click “Edit using Pro” is also takes me to a 404 page not found message.

[jade]

Hi there,

Please try to check for plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

In case the issue persists, please provide us with the admin access to your site in a Secure Note (key icon below your replies).

Thank you.

[Richmond102]

Thanks. I just supplied credentials. The problem was not fixed. No plug in were actually installed…

[mldarshana]

Hi There,

Upon checking, I see that you’re using PHP v5.4.19 on your server which could be a possible incompatibility issue. Could you please try switching to a version like 5.6.x or later and also add the following code into your wp-config.php file in the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Let us know how it goes.
Thanks!

[Richmond102]

Ok. How did you make visible the wp-serverinfor beneath “updates”. I have a another site that works and want to see if its using the same php… they share hosting so I think its on the same server.

[mldarshana]

Hi There,

Please install the following plugin (https://wordpress.org/plugins/wp-serverinfo/), so that you will get that option in the WordPress backend.

Recommended PHP version is 5.6.x or higher.
Recommended PHP max script execution time is 120 or higher
Recommended PHP memory limit is 512MB

Thanks!

[Richmond102]

It is not the PHP issue. I have another site on the same server, same php and same X theme, but the editor launches fine.

Is there another way to re-install the theme or something? I have not touched either of these themes, they were both installed the same way on the same server. One launched the editor and the other has a error page.

[Richmond102]

Thanks. I will just sort the server settings and I think that will fix the issues. Will confirm when all is working properly so we can close this.

[mldarshana]

Hi There,

You can simply switch to a default theme temporarily, then delete Pro theme and you can install Pro theme again through Themes -> Appearance section. All your Pro settings will be saved in the database, so that you can safely perform that to resolve any corrupted or missing theme files.

Check your server settings as well and test your site again as mentioned above. Make sure to purge your sever cache and also clear your browser cache before testing.

Thanks!