Pro builder not able to save and times out

[kellybaya]

Hi team,

I’m have several issues with the builder.

1. Im getting the Preview could not load message on https://test.iserveu.co.nz/pro/content/489
2. Created a test page with nothing on it but the tco-loader spins constantly in the inspector and does not show any content inside the workspace
3. When I try and save either of these pages, it just won’t save
4. Templates will not save
5. Existing templates will not download.

• I am on a Digital Ocean server hosting a handful of Pro sites all set up the same and working fine.
• I’m running PHP 7.3.29 because when I changed to 7.4 the site broke.
• I have increased the memory to 512M
• I have disabled NGINX Caching and turned off Proxy Mode.
• I have disabled all plugins
• I have reinstalled Pro
• Wordpress Core and Pro are up to date.

All of this was working fine a few days ago. I have set you up an admin account which I will share credentials of shortly.

[ruenel]

Hello @kellybaya,

Thanks for the very detailed post information. It appears that you have low PHP Upload max filesize and PHP post max size. Please go to Tools > Site Health > Info > Server to check your server values. Please have it increased to at least 32M or 64M. For more details, please check this documentation:

• https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

Kindly let us know how it goes.

[kellybaya]

Thanks for the quick reply Ruenel.

My php.ini file was
Maximum amount of memory a script may consume
; http://php.net/memory-limit
memory_limit = 128M

I have increased that now to 256M which is a lot more than you have suggested. I have alo double checked the site specific PHP setting which was 512M but I have matched with the ini file to 256M now.

Im still having the issue…

[kellybaya]

Apologies, further to my reply, I have also increased the PHP Upload max filesize and PHP post max size to 64M each in the site specific php settings in Plesk. Still not working. I am also reluctant to do this as I do not want clients to be able to upload such large media. But regardless its not working still even though I have done what you have suggested.

[ruenel]

Hello @kellybaya,

I went to Settings > Permalinks and set it to Plain. When I go back to edit the page, it is loading in the builder. This is what I am having on my screen:

This could only mean that there is something in your NGINX server configuration that is blocking the Cornerstone builder from loading the page when your permalinks is set to any other than “Plain”. I will leave the permalinks set to Plain for now so that you can test it yourself as well.

Best Regards.

[kellybaya]

Awesome Ruenel that is working now. I wonder what and where the server is blocking the builder from?
Ill get my tech guy on to it.

Thanks heaps for your help.

[friech]

Hi @kellybaya,

Glad we could help. It could be rewrite related which is responsible for permalinks.

Cheers,