Pro 4.0 header troubles - can't get it to show up with assigned pages

Support
#1

I created a video here of what’s going on: https://www.loom.com/share/200bfac3f7f34e25a9745e75af4173fb

Basically the header that’s assigned to the page is not tied to the page when I click on ‘edit this header’, and I can’t see a preview of the header being edited because it’s showing the homepage, which the header is NOT assigned to. I cannot figure out what is going on…

Running automatically updated Pro 4.011 and latest Wordpress 5.6.

Staging site here: http://vzl8fq7w6bd.c.updraftclone.com/

Please advise, thanks!

#2

Hello @rotipom,

Thanks for writing to us.

It seems that there might be an issue of plugin conflict or JS/CSS customization. I would recommend you to update your theme to 4.1.1. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details. Please let us know the Header Name and Page Name that you are trying to assign it.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

Hi there thank you! I updated everything, it’s okay for now.

#4

Hello @rotipom,

Glad that we were able to help you. Please feel free to reach us if you have any query regarding our theme and theme options.

Thanks

#5

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