Pro 4.0.4 - Editor is grey and blank across many sites

Support
#1

Hello,

Updated to Pro 4.0.4 and the editor is broken resulting in a blank grey screen. I have gone through and disabled/enabled all the plugins with no resolution. I am running 7 sites on Pro with this version and having the same issue with 4 of them.

#2

Were having the same issue.

nothing displays in editor between the header/footer console in chrome shows
Failed render SyntaxError: Unexpected token < in JSON at position 1

#3

Same here…

#4

I’m having the same issue on all of my websites. Is there an update that will fix this?

#5

Hi everyone,

Please try the latest versions that we pushed to automatic updates today. Thanks!

#6

Issue persists on Pro 4.0.5 and the latest version of X brought a critical error on another site and had to restore the site from backup.

#7

Updated to Pro 4.0.6, issue persists, blank grey screen.

#8

Thanks for sharing the login credentials. I’ve taken a look and it looks like an issue with iThemes Security. I’ve disabled this settings: “Filter Long URL Strings” because it was blocking parts of the page builder from loading.

#9

Thank you for looking into and finding the issue. Will this be a fix later on for Pro or should I anticipate disabling this setting across all Pro sites and leaving off?

#10

Hi @z1z1z1,

We are still working on the issues reported by the users, plugin compatibility with the updated version of themes. But, regretfully, we don’t have any news on the specific fix currently.

Thanks for understanding

#11

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